Your Success is Our Success.

Digital Tools

Planning your event doesn’t need to be stressful.

Our digital tools offer every stakeholder throughout the event planning process ease. From show organizers to the exhibitors, each tool was specifically crafted to create a user-friendly, informational, and orderly experience.


POV—Personally Owned Vehicle—time-saving tool

Queue-Up is our newest tool that streamlines the move-in process for exhibitors who utilize their personally-owned vehicles (POV) for freight delivery. Learn more.

Poster PRO

A tool streamlining the pre-show, on-site, and post-show experience for poster exhibits. Shepard works with show management to create an event-specific portal where poster presenters can upload artwork, review graphic placement, and pay for production and materials all in one place. The tool is for events that require poster printing by the general service contractor and events that allow presenters to bring their graphics. Learn more. 

Live Chat Portal


This customer-centric service provides our customers with instant answers to their questions. Whether you want to talk to a customer service associate regarding your exhibitor portal, or want to discuss services with a sales associate, this tool offers an easy and non-disruptive solution.

Shepard ShowMail


Shepard ShowMail is an email program that utilizes customized templates and best practices to increase customer engagement rates, increase internal resources, and enhance the overall show experience for organizers, exhibitors, and vendors alike.

Utilizing best practices, these emails cut through the clutter, alerting your exhibitors to timely and critical information. ShowMail means more information in the hands of more exhibitors in a more timely fashion. Learn more about ShowMail

Freight Technology

With Shepard’s freight technology system, exhibitors have an added benefit of tracking all of their show shipments and receiving a material receiving report (MRR) via email. If an exhibitor elects to use the system, they submit their inbound tracking information to Shepard where it is consolidated into a single record for each exhibitor. A consolidated MRR report is emailed to the exhibitor alerting them at each stage of tracking: warehouse, marshaling yard, dock/unload, reweigh, booth check, or final delivery.

For outbound shipments, exhibitors can create an online request form in which they specify a shipping destination right from their booth, including number of pieces, weights and carrier selection options. Once submitted to Shepard’s onsite customer service manager, the bills of lading and shipping labels will be printed and delivered to their booth with the end-of-show invoice.

Exhibitor Portal – Online Ordering


Shepard’s online ordering service provides exhibitors with easy access to all of the information they need to successfully plan their participation in your show:

  • Online Exhibitor Service Manual w/ Expo Wizard interactive guided navigation and easy‐to‐use menu system
  • Show Schedule & Key Deadlines
  • Exhibitor Packages
  • Venue Information
  • Direct‐to‐Show Facility Address
  • Advance Warehouse Address
  • Online Ordering System
Read more ▾

Exhibitors are provided a secure login to our online portal via our
ShowMail email system, providing them access to all features and services
on the portal. The Expo Wizard and interactive tool walks the exhibitor
through the services manual sequentially, offering helpful hints and best
practices to help maximize their ROI and to ensure all service orders are


Shepard’s One‐Click service enables exhibitors to order all of Shepard’s
products and services, including all third‐party ancillary services, through our online portal.

ONE invoice > ONE check‐out > with the click of ONE button.

Additional exhibitor benefits include:

  • Assistance via live chat portal with a Shepard Concierge
  • Processing and payment of orders from approved third‐party vendors and ancillary service providers
  • Live phone support from the Shepard Service Center

Show Organizer Portal

Shepard’s online event portal is a web‐based interactive tool that allows you, the show organizer, to efficiently review and proof all aspects of your event planning, and to communicate with your Shepard team.

Providing real‐time interaction through a single click, multiple users in the organization can access the following:

  • Floor Plan
  • Structural Elements
  • Event Graphics
  • Online Ordering
  • Invoices
  • Critical Path
Read more ▾

The portal helps you keep up‐to‐date on progress and to initiate changes. Tools allow online proofing, annotation and approvals, providing full and direct control over all graphics and structure projects including banners, signs, and directionals.

By overseeing the project online, you can respond in multiple ways on your own time, ensuring efficient and productive communication during the pre‐event planning phase.

Virtual Event Platform

The Virtual Event Platform is a suite of products deployed online, on mobile devices and on the event floor. These products provide your event participants with interactive, engaging maps, directories, way-finding, searches, social media and digital sponsorship to increase the show’s attendance, build exhibitor recruitment and drive revenue to the organization.