Innovative Services: Everything we do at Shepard is targeted at one goal: to ensure that you enjoy your most productive, pleasant event or show yet. We’ve developed a list of innovative, customer-oriented exhibitor services to make sure our show is nothing less. So check out some of these, then if you like, let us know what you think.

	Concierge Service: Shepard’s Concierge program puts a service task force on the floor, pre-determined "zones", to ensure exhibitor support is pro-active and nearby throughout your show. Shepard’s "May I Help You?" approach means fewer trips away from the booth for exhibitors, so they can attend to setting up or dismantling.
	Priority Empty Return: Frequently exhibitors need to pack up and move out as soon as the show is over. So Shepard created Priority Empty Return. Again, Shepard is pro-active in asking exhibitors when they will be packing up. If it is immediately after the show, we issue a Priority Empty Return sticker and guarantee priority empties within two hours of show close.
	Express Checkout: Shepard delivers the invoice, receipt for services, bill of lading, instruction sheet and shipping labels to the booth, eliminating a trip to the service desk. The exhibitor simply drops the completed bill of lading at the service desk on his or her way out.
	Freight Discrepancy Report: One of exhibitors’ major concerns is receiving everything they thought was being shipped back to them after a show. So Shepard created a Freight Discrepancy Report to communicate any discrepancies between the shipping document and the materials picked up in the exhibitor’s booth. If there is a discrepancy, we immediately phone or fax details to the exhibitor.
	Exhibitor Surveys: As your show winds down, Shepard distributes exhibitor satisfaction surveys to every booth on the show floor. We ask exhibitors to rate our service as excellent, good, average, fair or poor. Whenever we receive a rating of average or below, we contact the exhibitor immediately to discuss his or her concerns. We appreciate the feedback and the opportunity to continuously improve the quality of our service. 98% of our exhibitors surveyed rate our work good or excellent! And that’s the best reason you have for choosing Shepard as the general services contractor for your next show.

Responsive people: Being responsive extends from the complex, providing access to a comprehensive menu of show services and products, to the simplest courtesies, like returning phone calls promptly – in most cases, the same day, but always within 24 hours – and offering show managers convenient access to their account executives through advanced e-mail, voice mail systems and cellular phones. Shepard management is hands on, and associates meet customer needs in real-time. From effective communications to adjusting how we work in response to exhibitor surveys, Shepard is responsive before, during and after the show.
Services Attitude: The most important product an exposition company can offer show managers and their exhibitors is capable and committed associates. That Shepard is renown for its helpful attitude and problem-solving capabilities is no accident. Shepard has always invested substantially in training – from the people who work the show floor to those who work with exhibitors before, during and after your show. We are the undisputed industry leader in employee training, recognized by the American Society of Training Development for our effective programs. Our training department provides all Shepard associates with structured, comprehensive programs tailored to specific job functions and classifications as well as communications and other customer service skills.
Teamwork: Coming together is a beginning... keeping together is progress… working together is a success. No greater strength is one of a cohesive team working together for a common goal or cause. At Shepard, the culture we foster for our associates is one of teamwork not only with each other, but also with our customer partners. It is this bond that is the foundation of our strength in service.