RESPONSIVE PEOPLE

As a privately held company, Shepard can respond to its customers quickly. Shepard owners are hands on, and associates meet customer needs in real-time. Being responsive extends from the complex, providing access to a comprehensive menu of show services and products, to the simplest courtesies, like returning phone calls promptly – in most cases, the same day, but always within 24 hours – and offering show managers convenient access to their account executives through advanced e-mail and voice mail systems. From effective communications to adjusting how we work in response to exhibitor surveys, Shepard is responsive before, during and after the show. You wouldn’t expect everyone of your exhibitors to arrive, set-up, exhibit, dismantle and depart your show without encountering unanticipated needs, having questions or running into a problem. Neither would we. Shepard has created a new level of service to ensure your exhibitors have help when they need it – without having to seek it out.