INNOVATIONS

Everything we do at Shepard is targeted at one goal: to ensure that you enjoy your most productive, pleasant event or show yet. We’ve developed a list of innovative, customer-oriented exhibitor services to make sure our show is nothing less. So check out some of these, then if you like, let us know what you think.

Concierge Serviceâ

Shepard’s Concierge program puts a service task force on the floor, pre-determined "zones", to ensure exhibitor support is pro-active and nearby throughout your show. Shepard’s Concierge personnel:

1. Are sharply dressed and easily identified
2. Ensure that all exhibitor pre-orders are present and meet the highest standards
3. Inventory each booth prior to show opening
4. Offer personal assistance from set up to take down
5. Verify complete exhibitor satisfaction with all services provided
6. At show closing, help exhibitors with last minute arrangements, or changes in transportation, shipments, storage and other logistics.

Shepard’s "May I Help You?" approach means fewer trips away from the booth for exhibitors, so they can attend to setting up or dismantling.

Priority Empty Returnâ

Frequently exhibitors have to pack up and move out as soon as the show is over. So Shepard created Priority Empty Returnâ . Again, Shepard is pro-active. We ask exhibitors when they will be packing up. If it is immediately after the show, we issue a green Priority Empty Return sticker and guarantee priority empties within two hours of show close.

Express Checkoutâ

Shepard delivers the invoice, receipt for services, bill of lading, instruction sheet and shipping labels to the booth, eliminating a trip to the service desk. The exhibitor simply drops the completed bill of lading at the service desk on his or her way out.

The Freight Discrepancy Reportâ

One of the exhibitors’ major concerns is receiving everything they thought was being shipped back to them after a show. So Shepard created it’s Freight Discrepancy Report. At move out as freight is gathered from the show floor, Shepard compares the exhibitor’s bill of lading to what is actually present in the booth. If there is a discrepancy, we immediately phone or fax details to the exhibitor.

Exhibitor Surveysâ

As your show winds down, Shepard distributes exhibitor satisfaction surveys to every booth on the show floor. We ask exhibitors to rate our service as excellent, good, average, fair or poor. Whenever we receive a rating of average or below, we call the exhibitor immediately to discuss his or her concerns. We appreciate the feedback and the opportunity to continuously improve the quality of our service. 98% of our exhibitors surveyed rate our work good or excellent! And that’s the best reason you have for choosing Shepard as the general services contractor for your next show.

ResourCenterâ

Shepard coordinates all exhibitor services from the Shepard ResourCenterâ on the show floor. The ResourCenterâ also provides access to the specialty contractors whose services are offered through the exhibitor kit as well as to services provided by the facility. Show management uses the ResourCenterâ and its communications support system as the exhibit manager’s on-the-floor location.