VALUES

When you contract with Shepard Exposition Services, you aren’t just buying a service. You’re hiring people to provide a timely and efficient service. It’s people who answer your calls; people who unload equipment; people who set up booths; and people who ensure your exhibitors get all the services they need for a great show.

At Shepard, we take great pride in our friendly, courteous and responsive staff. We offer training to make their jobs easier. And we regularly reinforce their value to us. What does this mean for you? Positive attitudes. And our positive attitudes mean more enjoyable, productive shows for you and your exhibitors.

We’re constantly looking for ways to make what we do better. Like our Shepard Values; the values we seek in new, and inspire in existing, associates. We’d like to share those values with you:

• Integrity//Trust - By integrity, we mean we treat everyone by the same set of principles. And by trust, we’re telling customers and exhibitors they can count on us to do what we promised to do, from returning calls to following-through on agreed-upon actions.
• Spirited Attitude - We maintain a helpful, upbeat attitude when interacting with you and your exhibitors. And we view changes as opportunities, not as problems.
• Teamwork - We believe we can achieve goals more effectively by working together. We listen to your point of view openly and objectively, so together we can produce the best show possible.
• Commitment - We make and keep promises to ourselves and to others. We’re committed to meeting deadlines and to communicating our progress to you. That means no last-minute surprises.
• Responsive Customer Service - We realize that the way we act reflects on your organization. We’re friendly, courteous, fair and empathetic in all our dealings with you and your exhibitors.
• Validation/Caring - We look for the positive in people and offer praise for what they do.